We want you to love the pieces you receive just as much as we love creating them. However, if for any reason your order doesn’t work out as planned, we have a 7-day return window to create a return. Return instructions can be found below.

7-day Returns

We have a 7-day return window for all items on our site (excluding items discounted 30% or more). This return window begins once your package has been delivered to you.

In the unlikely event that you’ve received an incorrect item, are missing an item from your order, or an item is damaged in any way, please submit a ticket to our Support Team! within 7 working days (Failure to notify us through our Contact system of this prior to shipment will cause your item to be subject to our Returns Policy along with any costs that may be associated with a denied return.)

 

Return standards and conditions

We gladly accept returns for both refunds and exchanges!

Exchanges can only be requested for the same item in alternate sizes.

If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued (provided items fulfill our Return items conditions).

• Once your return had been delivered please allow our team 14 business days to inspect & process your return/exchange. In the case your return has not been processed within that timeframe, please email in and our team will handle your return immediately!
• By adding return items to your return, you are verifying that you have (1) received the items selected to return and (2) intend to return the selected items.

Return items conditions : –

Items must be unwashed and not put through a dryer.

Items covered in animal/human hair are subject to denial.

Items covered in glitter, powder, skin cells, or other matter are subject to denial.

Items with piling may be subject to denial.

Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.

Items with markings or other stains (such as deodorant) will not be accepted.

 

We cannot accept returns (including issuing refunds) or exchanges on any underwear, bodysuits, or socks for hygiene reasons.

Please ensure these Packaging bags with sizing label are return together, if not, it will be subject to denial.

At this time, we do not cover the cost of return shipping.

• For Local Singaporean customers, you may return the items via Singpost.
• For International customers shopping on our Singapore website, you may use the courier of your choice for self-shipping (we will provide the Address to send back to for your return items via watsapp).
• If you are returning your entire order, please note that the original shipping costs will not be refunded.
• Any returns that are delivered outside of 14 to 30 days of the delivery date of your order may be subject to denial. Please contact our support team if your return is delayed unexpectedly.
• If your return is denied, we will notify you via watsapp or email. Your order will then be reshipped to you within 4-7 business days.

 

Can sale items be returned?

Any items discounted 30% or more are considered final sale and cannot be returned for a refund or exchange. Items discounted less than 30% are welcome to be returned within our 30-day window.

• Although ineligible for returns, items marked final sale are still covered under our Warranty Policy.
• If you need to return,contact us and we’ll be happy to give you a hand!